Updating Your Password - From Your Computer

Problem Summary

Users change their MCC password, but their computer does not recognize the new password. This typically occurs when the device has not been connected to the MCC network, resulting in a mismatch between the stored and current password.

Environment

  • MCC-issued Windows computers
  • Employees (faculty and staff)
  • Devices that have not recently connected to MCC network servers (on-campus or VPN)

Issue

After a password change, the computer continues to use an outdated password, preventing normal sign-in or causing sync issues.

Resolution

Step 1: Connect to MCC Network

  • Ensure your device is connected to the MCC network (on-campus or via VPN).
  • This allows the server to detect that your password has changed.

Step 2: Respond to Prompt

  • Once connected, you may receive a message indicating your password is out of date.
  • Follow the prompt to lock your computer.

Step 3: Lock Your Computer

You can lock your computer using one of the following methods:

Option A: Keyboard Shortcut

  • Press the Windows key + L at the same time.

Option B: Start Menu

  1. Click the Start button
  2. Click the user profile icon (gray circle above power/settings)
  3. Select Lock

Step 4: Sign Back In

  • Log in using your new password.
  • This action updates the password stored on your computer.

Expected Result

After signing back in, your computer will successfully sync with MCC servers and recognize your updated password.

Cause

The computer was not connected to MCC servers when the password was changed, so it retained the old cached credentials.

Additional Information

  • If you are off-campus, connecting through VPN will allow your device to sync with MCC servers.
  • If the issue persists after attempting these steps, additional troubleshooting may be required (e.g., credential cache or network connectivity).

Support Contact

For further assistance, please contact Employee Technical Support:

  • Phone: (585) 292-TECH (8324)
  • Hours: Monday through Friday, 8:45 AM – 4:45 PM

Keywords

MCC password, password expired, Windows login, lock computer, credential sync, VPN, cached credentials, sign-in issue

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