Multi-Factor Authentication FAQ

If you receive an authentication request from MS Authenticator (phone, text, app) from a log in that you did not initiate, deny it and then reset your password (at https://myaccount.monroecc.edu). This authentication request may mean that a cybercriminal has your credentials and is trying to trick you into providing access to your account. You should always deny an authentication request that you did not initiate.

If you are unable to authenticate, employees should call the Employee Technology Support Center at (585) 292-TECH (8324), option 3, Monday through Friday, 8:45am to 4:45pm, for assistance. Students should call the Student Technology Helpdesk at (585) 292-8324, option 1 or email Technology Help (technologyhelp@student.monroecc.edu).

The Microsoft Authenticator app is automatically in "lock" mode. This means you will have to set up a lock screen on your phone if you do not already have one, and that will be used to verify your identity when using the Authenticator app. The phone will ask you for a pin number, or in some cases, phones use biometrics like a fingerprint or face to unlock, like how you unlock your screen. You must know how to access your phone from a locked state, or you will not be able to complete the setup process to use the Microsoft Authenticator app. 

The Microsoft authenticator does not track you and it does not log location data. It will list your logins to MCC-protected resources as a method for you to recognize unauthorized access attempts. The only push notifications it will ever send you are approval requests for logins to MCC systems. The Microsoft Authenticator does not give MCC Technology Services or Microsoft access to any data or information on your device. You can find the Microsoft privacy policy in the app store or in office.com.