Set Up MCC Account

Problem Summary

New employees need to set up their Monroe Community College (MCC) account, including password creation and Multi-Factor Authentication (MFA), in order to access systems such as the myMCC portal.

Environment

  • Users: New Employees (Faculty/Staff)
  • Systems: myAccount Portal, myMCC Portal
  • URLs:
    • https://myaccount.monroecc.edu/
    • https://mymcc.monroecc.edu/
    • https://www.monroecc.edu
  • Devices: Any device with web browser access (desktop, laptop, or mobile)

Issue

A newly hired employee needs to activate their MCC account and complete initial login setup, including MFA configuration.

Resolution

Step 1: Set Up Account

  1. Navigate to: https://myaccount.monroecc.edu/
  2. Click Set Up Account
  3. Enter the email address or cell phone number provided to Human Resources at time of hire
  4. Enter the verification code sent by the system
  5. Create a new password

Step 2: Log in to myMCC Portal

Use one of the following methods:

  • Go to https://www.monroecc.edu → scroll down → click Employees → select Login Now
    OR
  • Go directly to: https://mymcc.monroecc.edu

Log in using your newly created password.

Step 3: Complete Multi-Factor Authentication (MFA) Setup

  1. Upon first login, you will be prompted to provide additional security information
  2. Select Authentication Phone
  3. Enter your phone number
  4. Receive a verification code via text message
  5. Enter the code and confirm

Step 4: Final Login Prompt

  • When prompted, choose whether to Stay Signed In (Yes or No based on preference)

Step 5 (Recommended): Add Authenticator App

  • Install the Microsoft Authenticator app
  • Configure push notifications
  • Set this as your default MFA method for improved security and convenience

Step 6 (Recommended): Set Up and Sign in to Zoom (SSO)

  • Open Zoom and click Sign In
  • Select SSO (key icon), enter monroecommunity as the company domain, then click Continue
  • Log in using your full network email (@monroecc.edu) and password, and complete any authentication prompts

Expected Result

The employee successfully sets up their MCC account, logs into the myMCC portal, and completes MFA registration, gaining full access to MCC systems.

Cause

New accounts must be manually activated by the user to establish a secure password and configure MFA. This ensures account security and verifies the user’s identity based on contact information provided during hiring.

Additional Information

  • The email or phone used must match what was provided to Human Resources
  • Verification details are also sent to the employee via personal email and mailed letter
  • The Authenticator app is the preferred MFA method for reliability and security

For further support, please reach out to Employee Technical Support, Monday through Friday, 8:45am to 4:45pm, at (585) 292-TECH (8324).

Keywords

MCC account setup, new employee account, myMCC login, MFA setup, authentication phone, password creation, account activation, Microsoft Authenticator

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