Setting Up Your New Voicemail Box

Problem Summary

Users who have been assigned a new voicemail box may not know how to complete the initial setup, including setting a PIN and recording greetings.

Environment

  • Cisco Unity Voicemail System
  • MCC desk phones
  • Faculty and staff users

Issue

A new voicemail box has been created, but it has not yet been configured with a recorded name, personalized greeting, or secure PIN.

Resolution

1. Access Your Voicemail

  • Press the Messages button on your desk phone
  • When prompted, enter the default PIN: 
    876532

2. Change Your PIN

  • Enter a new PIN (must be at least 6 digits)
  • Press # when finished
  • Re-enter the new PIN to confirm
  • Press # again
  • The PIN cannot have numbers that are in sequential order

3. Record Your Name

  • The system will prompt you to record your name
  • At the tone, clearly say your first and last name
  • Press # when finished

Options:

  • Press # to accept your recording
  • Press 1 to re-record

4. Record a Personal Greeting

  • The system will play a default greeting:
    “Sorry, (user name) is not available”

Options:

  • Press # to keep the default greeting
  • Press 1 to record a new greeting

If recording a new greeting:

  • Speak your message after the tone
  • Press # when finished

Options:

  • Press # to save the greeting
  • Press 1 to re-record

 

Expected Result

After completing these steps, your voicemail box should be fully set up with:

  • A recorded name
  • A personalized greeting
  • A secure PIN for access

Cause

New voicemail boxes are created with a default PIN and no user-specific recordings. Initial setup is required to personalize and secure the mailbox.

Additional Information

  • It is recommended to choose a secure PIN that is not easily guessed
  • You may update your greeting or PIN at any time through the voicemail system
  • Completing setup ensures callers receive accurate identification and messaging

Support Contact

For questions or assistance, contact the Employee Help Desk:

  • Phone: (585) 292-8324 (Option 3)
  • Monday through Friday, 8:45am to 4:45pm

Keywords

voicemail setup, Cisco Unity, voicemail PIN, record greeting, desk phone, MCC voicemail

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