Multi-Factor Authentication FAQ

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This is an FAQ

This FAQ covers a few questions about multi-factor authentication that will help users understand MFA better as they get started.

I received a verification for a log in that I did not initiate, what should I do?

If you receive an authentication request from MS Authenticator (phone, text, app) from a log in that you did not initiate, deny it and then reset your password. This authentication request may mean that a cybercriminal has your credentials and is trying to trick you into providing access to your account. You should always deny an authentication request that you did not initiate.

I don’t own a mobile device (cell phone or tablet). How can I enroll in MFA?

Employees who do not have a tablet, cellphone, or smartphone should contact the Office of the Chief Information Officer. Please do this as soon as possible to prevent delay. Because of the additional costs, administrative effort, and technical support involved in the available options, exception approval through your Vice President may be required.

What if I accidentally leave my cellphone or mobile device which has the authenticator app on it at home?

If you are unable to authenticate, employees should call the Employee Technology Support Center at (585) 292-TECH (8324), option 3, Monday through Friday, 8:45am to 4:45pm, for assistance. Students should call the Student Technology Helpdesk at (585) 292-8324, option 1

I added the Microsoft Authenticator app, but now it is asking me for a code. Where do I find the code?

The Microsoft Authenticator app is automatically in "lock" mode. This means you will have to set up a lock screen on your phone if you do not already have one, and that will be used to verify your identity when using the Authenticator app. The phone will ask you for a pin number, or in some cases, phones use biometrics like a fingerprint or face to unlock, like how you unlock your screen. You must know how to access your phone from a locked state, or you will not be able to complete the setup process to use the Microsoft Authenticator app.

Does the Microsoft Authenticator track me?

The Microsoft authenticator does not track you and it does not log location data. It will list your logins to MCC-protected resources as a method for you to recognize unauthorized access attempts. The only push notifications it will ever send you are approval requests for logins to MCC systems. The Microsoft Authenticator does not give MCC Technology Services or Microsoft access to any data or information on your device. You can find the Microsoft privacy policy in the app store or in office.com.

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