Problem Summary
Next time you get an email that looks phishy to you – report it! Since our migration to Microsoft 365/Exchange Online for Outlook email, we now have an improved option for reporting phishing emails. This is the proper process for reporting suspicious emails that ask you to click on links that direct you to provide personal information such as username and password or your cell phone number. Using the link in Outlook helps by aggregating reports so that the College can take appropriate action.
If the emails are just harmless (though annoying) promotional emails please just mark those messages as junk to reduce the volume. Users can configure junk e-mail options within Microsoft 365 Outlook by right-clicking on messages in their Inbox and selecting Report > Report Junk.
Resolution
Report Message Option on Outlook on The Web
- In the top bar the option is Report.
- Click the down arrow and select Report phishing.
- You can also just click on the word Report to report phishing.
Report Message option in M365 Outlook app on your desktop:
(This is only for the M365 version, if you are using Outlook 2019 or Outlook 2021, you will need to go to the online version to report phishing emails -- myMCC - Outlook Email tile.)
When reading a message, towards the left side in the ribbon is Report.
- Click the down arrow and select Report Phishing.
- When you report a message as Phishing, it is moved to your Deleted Items folder.
Note! If you have clicked on anything within an email that you believe is phishing, call the Technology Support Line immediately!
Expected Result
The selected email is reported according to the option chosen, helping improve spam filtering and protecting users from potentially malicious messages. If Block Sender is selected, future emails from that sender may be automatically blocked or redirected according to system policies.
Cause
Users may receive unsolicited spam messages, phishing attempts, or other unwanted email communications that require reporting to maintain email security.
Additional Information
- Be cautious when interacting with suspicious emails.
- Avoid clicking links or opening attachments from unknown senders.
- If you suspect an email is a phishing attempt, report it as Phishing rather than simply deleting it.
- Reporting suspicious messages helps improve organizational email protection and filtering systems.
Support Contact
For further support, contact Employee Technical Support Monday through Friday, 8:45 AM to 4:45 PM at (585) 292-TECH (8324).
Keywords
email, report junk, phishing, spam, block sender, mobile email, Outlook mobile, suspicious email, unwanted email, report phishing